The Questions and Answers below are designed to help you start your campaign. Our 24-hour customer service can be reached at hello@hourglass24.com; you can call us at (877) 577-2424 or chat with us by clicking on the chat option. Additional questions about Hourglass24 and our best practices and policies can be found on the FAQ page. 

Q: How do I start a campaign?

A: If you are new to Hourglass24, click Register on the menu, then follow these steps: 

1. Fill out all areas on the registration form. Once you have done so, you will see your new username on the registration page. It will look something like this:

2.  Click the Register button, and choose Campaign Submission Request from the dropdown menu.

3. Once on the “Campaign Submission Request” page, fill out as many areas as you are able.

“Category,” use the dropdown menu to choose the category of your campaign.

“Campaign End Method,” we recommend using “Target Date” as it will allow your campaign to accept funds after reaching your goal.

“Start Date” and “End Date.” Campaigns can only last 24 hours. For example, if your campaign starts on June 30, it must end on July 1. Campaigns requesting dates longer than 24 hours will be adjusted to 24 hours. The Calendar Format in the “Start Date” and “End Date” areas is day, month, and year (dd-mm-yy). Thus, June 30, 2023, reads as 30-06-2023.  

“Funding Goal” It’s best to keep your funding goal low and overperform instead of keeping it high and underperforming. For example, if your funding goal is $20,000 and your campaign raises $16,000, it will seem unsuccessful. However, if you set your goal at $8,000 and still raise $16,000, your campaign would be viewed as a smashing success. A successful campaign over 24 hours may generate publicity and create market validation for your product to investors and distributors.

“Reward Option” Feel free to upload multiple rewards, but having eight or fewer garners the best results. Just fill out the first reward option, then click on the green “+Add” button in the lower right corner of your screen,  under the“Quantity” section. Once finished, click on the  “Submit Campaign” button.

• New submissions are handled same-day, but due to the extremely high level of demand, it may take up to three to five days to respond to your campaign submission request.

Q: How do users add new campaigns?

A:  Sign in,  click the “Register” button on the menu, and choose “My Dashboard” from the dropdown menu. Once open, click the green “Add New Campaign” button on the right. 

Q: How Do I Livestream During My Campaign?

A: Live Stream. Tutorial on how to run your Livestream

This quick tutorial will help you run the livestream portion of your campaign. Campaign owners who choose to have Hourglass24  produce and direct their livestream through our Premium Services will have access to our StreamYard Pro account. Campaign owners can also livestream themselves through their streaming accounts. Hourglass24 works best with StreamYard.

Q: How do I change my password?

A:  Sign in,  click “Register”  on the menu, and choose “My Dashboard” from the dropdown menu. Then, click on “My Account”  and choose “Passwords” from the dropdown menu. 

Q: What if I lost my password? 

A:  Sign in,  click “Register” on the menu, fill in the “Login” information on the left side of the page, and then click on the link titled “Lost your password?” under the “Login” buttons.

Q: Does Hourglass24 guarantee the items purchased on campaigns?

A:  No, we do not. Like Kickstarter, Indigogo, and other major crowdfunding platforms, Hourglass24 cannot guarantee the delivery of items purchased on our campaigns. Delivering purchased items to their buyers is the sole responsibility of the campaign owners.  Hourglass24 will routinely remind campaign owners to fulfill their orders promptly.

Q: How do I reach Customer Service? 

A:  Our 24-hour customer service can be reached at hello@hourglass24.com; you can call us at (877) 577-2424 or chat with us by clicking on the chat option.